CONNECTING BUSINESS

TO THE RIGHT COMPETENCES

OUR DNA

Projects based services

R

P

Recruitment

O

OUTStaffing

Shared services

S

ITSM Delivery SIA offers recruitment, outstaffing (contractors lease), IT outsourcing, and Shared services to companies in Baltics and Scandinavia. We focus on Information and Communication Technology industry personnel and Information Technology Service Management, functions, which is written in the name of our company, is part of our DNA and is our strongest Unique Proposition. 

 

Founders of our company are active members of the industry associations and communities and have wide professional networks within the ICT industry. Therefore We have crisp understanding of challenges nature in that domain. That allows us to approach and carefully select top professionals who are best fit to our customer requirements.

benefits

1.

Increase company’s throughput (ability to deliver)

Backlog reduction speed up.

Secured capacity fluctuations, covering reaction time and delivery time.

2.

Leverage resources

No need to keep constant costs (as salary).

3.

Concentrate on the core functions, not HR

Identified talents can be in-sourced, thus keeping competence in the company.

Easy intake process and stress-free termination process.

4.

Keep the company’s administrative overheads’ costs predictable and reasonable

Clear reporting on the work done on operational level

Easy to read, and explain external costs invoices

5.

Easy budgeting

Fixed rates for specified competences

Predictable costs and schedule of the team (competence) reinforcement

6.

Cozy labor relations

Benefit from using labor outsourcing benefits, keeping full staff control onsite

way of working

We believe in a customer centric model

A true Customer Centric organization means that sales and delivery process is in close touch to the customers.

 

Communication is the key. Talking to each other and figure out how things can be done better. 

 

Continuous improvements is a common target for all involved parties. We make sure that all parties involved know what is needed and when it is needed.

 

Synergy and sharing. We always aim to be as transparent as possible.

Design the

experience 

Customer focused

leadership 

Understanding 

your custome

Customer

Centricity

Metrics that

matter

Empower

front line

Feedback drives

continuous

 improvement 

CORPORATE  MEMBERSHIP

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Visiting address in Latvia:

ITSM Delivery SIA

Pulkveza Brieza street 21, 

Riga, Latvia LV-1010

+371 2784 2084​​

info@itsmdelivery.com

Visiting address in Sweden:

ITSMD Sverige AB

Kistagången 12  

164 40  KISTA 

+46 72 043 66 91

info@itsmdelivery.se

 © ITSM Delivery